Twig

Twig: AI front desk agent that answers, qualifies, and books inbound calls, chats, and emails.

Sera is an AI front desk agent that answers, qualifies, and books every inbound call, chat, and email in seconds. It operates across phone, web chat, email, SMS, and WhatsApp with a single shared memory. The agent reads from your website, documents, help centre, and past conversations to answer questions accurately without guessing. When confidence is low or requests fall outside its training, it escalates or books a callback with your team. It integrates with over 30 systems including Salesforce, HubSpot, Zendesk, Intercom, Slack, and Gmail, reading and writing directly to your CRM, help desk, and calendar. Built with SOC 2 Type II certification, it features AES-256 encryption, TLS 1.3, PII detection and redaction, and data residency controls.

Twig at a glance

Best for: Support, Sales
Runs on: Web, API, Slack, Email
Pricing: Free plan; Starter $99/month; Growth $499/month; Scale $1,499/month; 15-day free trial on paid plans
Released: June 2022
Category: AI agent tool
Website: twig.so

Key features

Answers inbound calls, chats, and emails
Books appointments directly into calendars
Qualifies inbound leads based on criteria
Escalates complex requests to human staff
Maintains one memory across five channels
Detects and redacts personal data
Integrates with over 30 business tools

Use it for

Answering inbound customer questions 24/7
Qualifying sales leads and booking demos
Recovering missed calls and voicemails
Routing inquiries to the appropriate team member

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