Refund and Cancellation Policy
Last updated 11 October 2026
In short: you can cancel the advisor at any time and keep it until the end of the month you have paid for. We refund a payment only when something went wrong on our side and you tell us about it within 30 days of the charge.
The advisor (subscription)
- The advisor costs $5 a month, plus any sales tax, VAT or GST for your country, billed by Dodo Payments when you subscribe and then every month on the same date until you cancel.
- Cancel from the “Manage” link on the chat page (your subscription page at Dodo Payments) or by emailing us. Cancelling stops the next charge; the advisor stays on until the end of the period you have paid for.
- Refunds are for problems on our side, when you tell us about them within 30 days of the charge (our payment provider can’t refund an older payment). We refund in full if you were charged twice, charged after you cancelled or charged by mistake, or if the advisor didn’t work for you because of a fault on our side that we couldn’t fix after you told us.
- We don’t refund a payment because you changed your mind, didn’t use the advisor or didn’t like an answer. Please read the sample conversation on the pricing page before you subscribe.
- This doesn’t affect any rights you have under the consumer law where you live.
- For subscribers in India, a renewal is charged under an RBI mandate: your bank tells you before each charge, and you can cancel the mandate with your bank or from the subscription page.
Tool listings
Tool listings are not sold at the moment. The terms below apply to any listing bought before that.
When you get a full refund
- You change your mind before your listing goes live.
- We decline your tool because it does not meet our listing guidelines.
- We have not published your listing within 2 business days of your payment, unless we are waiting for something we asked you for.
- You were charged twice, or charged by mistake.
When the fee is not refundable
Once your listing is live, we have delivered what you paid for, so the fee is not refunded, including if you later ask us to take the page down, the tool shuts down, or we remove it for breaking our listing guidelines.
Cancelling
A listing is a one-time payment, not a subscription: nothing renews, and you will never be charged again. To cancel an order before your listing goes live, email us and we refund it in full. To take a live listing down, email us and we remove it within 2 business days.
How to ask for a refund
Email support@whereismyai.space from the address you used at checkout, within 30 days of the charge, with the order or subscription number on your Dodo Payments receipt and what went wrong. We reply within 2 business days.
How refunds are paid
Refunds are issued by Dodo Payments, our Merchant of Record, to the card or account you paid with, including any tax you were charged. Banks usually show them within 5 to 10 business days.
Disputes
If something went wrong with a charge, please email us first: we can usually fix it sooner than a dispute with your bank would.