Tidio

Tidio: Customer service software that automates support chats and drives ecommerce sales using AI.

Tidio is an AI-powered customer service and sales platform built for ecommerce websites. It features Lyro, an AI agent that answers repetitive questions, recommends products, and handles order-status inquiries using a business's verified data, website, help center, and store data from Shopify or WooCommerce. The platform centralizes customer messages from email, live chat, WhatsApp, Instagram, and Facebook Messenger into a single inbox where human agents can take over complex cases. Sales Flows trigger proactive conversations based on behavioral triggers, category events, cart nudges, and exit intent. It is designed for online stores and support teams wanting to reduce manual ticketing and increase sales conversions.

Tidio at a glance

Best for: Support, Founder, Sales, Marketer
Runs on: Web
Pricing: Free plan; paid plans include Growth, Starter, Plus, and Premium tiers with add-ons for Lyro AI and Flows starting at $32.50
Released: July 2014
Category: AI agent tool
Website: tidio.com

Key features

Answer FAQs and order status automatically
Recommend products with product cards
Trigger proactive sales flows
Centralize messages in a help desk inbox
Train AI on website and store data
Hand over complex cases to human agents
Integrate with Shopify and WooCommerce

Use it for

Automate customer support chats
Recommend products to online shoppers
Manage multichannel support messages
Trigger proactive sales conversations

Alternatives to Tidio

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