Fin

Fin is an AI customer agent that resolves service, sales and shopping questions across chat, email, voice, SMS and WhatsApp, priced per outcome.

Fin is an AI customer agent, made by the company behind the Intercom helpdesk, that handles conversations across the whole customer journey, from support and troubleshooting to inbound sales and online shopping. It runs on its own Apex 1.0 and Apex Flash models, trained on billions of customer service interactions, and works in chat, email, phone, SMS, WhatsApp, Slack and ticketing systems. Fin connects to helpdesks such as Salesforce, HubSpot and Intercom through APIs, data connectors or MCP, so it can look up and update accounts, process refunds and take other actions. Teams control its tone and answer length, test it with simulations, and review performance through AI-generated insights. Fin reports a 76% average resolution rate across more than 12,000 customers, including Anthropic, Clay and Gamma.

Fin at a glance

Best for: Support
Runs on: Web, Slack, API
Pricing: $0.99 per outcome (50/month minimum); with the Intercom helpdesk from $19/seat/month
Released: March 2023
Category: AI agent tool
Website: fin.ai

Key features

Resolves service, sales and ecommerce conversations
Runs on proprietary Apex 1.0 and Apex Flash models
Works across chat, email, voice, SMS and WhatsApp
Connects to Salesforce, HubSpot and other helpdesks
Takes actions such as refunds and account updates
Simulations and test suites before launch
Custom tone, answer length and multilingual replies

Use it for

Resolve support tickets without a human agent
Handle inbound sales questions and qualify leads
Process refunds and order changes for an online store

Companions

Tools that articles about Fin recommend using with it, each with its job.

Intercom — Fin works best inside the Intercom inbox.
Zendesk — Fin for Zendesk covers Messenger and tickets.
Salesforce Service Cloud — Fin runs on Service Cloud without migration.
Stripe — Stripe connector handles refunds and subscription questions.
Shopify — Shopify connector answers order questions.

Alternatives to Fin

Sierra — Enterprise support agents with outcome-based pricing
Scout by Fini — It surfaces customer issue patterns and drafts fixes directly in Slack.
Agentforce — AI agents that act on Salesforce data with built-in guardrails
Giga — Deploys in weeks to handle customer requests, follow-ups, and sales opportunities.
Tel-Agent — Runs on your own server and connects to any model.
Agent Handshake by Fini — It answers personal AI agents consistently and routes policy exceptions to the owner.
Ada — Enterprise AI agent that can act in business systems, not just reply
ChatGPT On CS — Automates e-commerce customer service across multiple platforms with AI agents.
Sponder — Automates routine emails using your verified knowledge and handles human handoffs.
Inline Help — Provides immediate in-app answers and reduces support ticket volume.
Kustomer — Unifies data and automates workflows with AI that understands context.
Communicate — It reads your exact help content and hands off hard questions with full threads.

All Fin alternatives