Lorikeet

Lorikeet is an AI customer concierge that resolves complex support issues end-to-end across multiple channels.

Lorikeet is an AI customer concierge designed to resolve complex support issues end-to-end for companies in industries like fintech and healthcare. It operates across chat, email, voice, SMS, and WhatsApp by following standard operating procedures and executing actions through company APIs. The platform integrates with helpdesk and CRM tools such as Zendesk, Intercom, Salesforce, HubSpot, Front, HelpScout, and Genesys Cloud, as well as telephony systems like Amazon Connect, Twilio, Vonage, Five9, AirCall, and Dialpad. It includes features for workflow matching, ticket triage, automated quality assurance, custom guardrails, and pre-deployment testing simulations. Pricing starts at $2,100 per month with outcome-based ticket fees.

Lorikeet at a glance

Best for: Support
Runs on: Web, API, Slack
Pricing: Start plan $2,100/mo; Scale plan $5,100/mo; Custom plan available
Released: June 2024
Category: AI agent tool
Website: lorikeetcx.ai

Key features

Resolve customer issues end-to-end
Support chat, email, voice, and SMS channels
Integrate with Zendesk, Intercom, and Salesforce
Automate quality assurance scoring
Run pre-deployment testing simulations
Enforce custom runtime guardrails
Triage tickets and route based on problems

Use it for

Resolving complex customer support cases
Handling inbound and outbound voice support
Processing automated customer workflows
Triage and routing support tickets

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