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Giga
Giga is an enterprise AI customer support agent platform that resolves complex conversations across chat, voice, and email.
Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email. The platform integrates knowledge and tools to take action on orders, billing, accounts, and subscriptions during conversations. Voice agents can book callbacks and place them directly. Users can build agents using their own knowledge and tools, observe conversation performance, and improve agents based on what they learn. The platform supports customer experience workflows for companies like DoorDash, helping handle delivery issues, reduce escalations, and create faster resolution paths.
Giga at a glance
- Best for: Support
- Runs on: Web
- Pricing: Paid
- Released: August 2023
- Category: AI agent tool
- Website: giga.ai
Key features
- Resolves conversations across voice, chat, and email
- Updates orders, billing, accounts, and subscriptions during conversations
- Books and places callbacks automatically
- Pursues relevant sales opportunities
- Follows up on customer requests
- Tracks conversation performance and metrics
Use it for
- Resolving complex customer support conversations
- Managing orders and billing inquiries
- Booking and placing customer callbacks
- Handling delivery issues end to end
Companions
Tools that articles about Giga recommend using with it, each with its job.
Alternatives to Giga
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- Parloa — Enterprise customer service agents built without specialists and scaled securely.
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- Decagon — Agent behavior written in plain language, not config code
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- Aidbase — It reduces support response times and automates repetitive customer inquiries.
- Tori — Learns from your existing URLs and hands off to humans with full context.
- GaliChat — Train custom AI support agents using your own documents in under three minutes.
- Cognigy — Integrates generative AI and contact center systems for automated customer service.
- Agentforce — AI agents that act on Salesforce data with built-in guardrails
All Giga alternatives