Zendesk

Zendesk is a customer and employee service platform with ticketing, messaging, voice and AI agents that resolve requests on any channel.

Zendesk is a service platform for customer support, employee service and contact centres, bringing email, messaging, live chat, phone, social and help center requests into one place. Its AI agents resolve requests from start to finish on any channel, and Copilot helps human agents with suggested replies, summaries and next steps. The Zendesk Resolution Platform connects knowledge, data and actions in other systems, and Zendesk AI improves with each resolution. Teams also get ticketing, a knowledge base, reporting and analytics, quality assurance that scores both human and AI agents, and workforce management for scheduling. More than 1,800 apps and integrations are available, and eligible startups can use Zendesk free for up to two years.

Zendesk at a glance

Best for: Support, Founder, Director
Runs on: Web, API
Pricing: Plans from $19/agent/month billed annually; free for eligible startups
Released: October 2007
Category: AI agent tool
Website: zendesk.com

Key features

AI agents that resolve requests across channels
Copilot with suggested replies and summaries for agents
Ticketing, messaging, live chat and voice in one place
Knowledge base and help center
Quality assurance for human and AI agents
Workforce management and forecasting
1,800+ apps and integrations

Use it for

Resolve common customer questions automatically
Run an IT or HR help desk for employees
Score support quality across human and AI agents

Companion to

Tools whose articles name Zendesk as a companion, each with its job for them.

Decagon — Zendesk: Helpdesk
Fin — Zendesk: Existing helpdesk

Alternatives to Zendesk

Copilot Studio — Builds autonomous multi-agent systems connected to enterprise data and channels.
Agentforce — AI agents that act on Salesforce data with built-in guardrails
Ada — Enterprise AI agent that can act in business systems, not just reply
Freshdesk — Combines ticketing, shared inbox, and built-in Freddy AI agents to resolve support queries.
Zapier — The largest app catalog for no-code automations and agents
Libredesk — Self-hosted for free with live chat, shared inbox, and AI features.
Decagon — Agent behavior written in plain language, not config code
Sierra — Enterprise support agents with outcome-based pricing
Giga — Deploys in weeks to handle customer requests, follow-ups, and sales opportunities.
Fin — Customer agent with a 76% average resolution rate
Crescendo — Consolidates CX operations into a single AI-driven platform.
Intercom — It combines a shared inbox and ticketing system with an AI agent that resolves customer queries.

All Zendesk alternatives