Concierge by Juniors AI

Concierge by Juniors AI is an AI customer support agent that resolves customer questions across WhatsApp, email, and social channels.

Concierge by Juniors AI is an AI-first customer support platform that handles questions across WhatsApp, email, and social channels. It uses retrieval-augmented generation to ground answers in your indexed knowledge base and runs on your own database, cache, storage, and LLM keys. The platform features a unified multi-channel inbox, a real-time agent console with live chat and internal notes, role-based access control, analytics dashboards, and configurable SLAs. It supports integrations such as WhatsApp via Gupshup, Slack alerts, custom webhooks, and internal APIs. Additionally, it exposes an MCP server and a public OpenAPI specification for direct integration with AI clients like Cursor and Claude.

Concierge by Juniors AI at a glance

Best for: Support
Runs on: Web, API, Slack
Pricing: Paid
Released: October 2026
Category: AI agent tool
Website: juniors.ai

Key features

AI resolution with RAG from an indexed knowledge base
Multi-channel inbox for WhatsApp, email, and social
Real-time agent console with live chat and internal notes
Role-based access control for agents, supervisors, and admins
Analytics dashboards for performance and AI resolution
Configurable SLAs with automatic breach alerts
MCP server support for Cursor and Claude integration

Use it for

Resolve customer questions across WhatsApp, email, and social
Hand uncertain AI conversations to human support agents
Monitor team performance and AI resolution metrics
Manage customer support tickets using an MCP client

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