Agentforce

Agentforce is Salesforce's platform for building AI agents that handle customer service, sales, HR and IT work using a company's CRM data.

Agentforce is Salesforce's AI agent platform for customer service, sales, field service, HR and IT. Agents use data from Salesforce and other sources to reason through requests and take actions such as resolving cases, qualifying leads, routing calls, scheduling technician visits or processing leave requests, on the web, by phone or in apps. Teams start from ready-made agents with job-specific subagents and prebuilt actions, then adjust them with Agentforce Builder, Prompt Builder and Agent Script, and Agentforce Voice handles phone calls. Agents can pursue goals over days or weeks, coordinate with other agents, connect to tools over MCP, and are tuned with built-in performance recommendations. Salesforce says more than 18,000 companies run on Agentforce, which is priced by consumption with Flex Credits or per conversation, or by user license.

Agentforce at a glance

Best for: Support, Sales, Director
Runs on: Web, Slack, API
Pricing: Consumption pricing with Flex Credits or per conversation, or per-user licenses
Released: October 2024
Category: AI agent tool
Website: salesforce.com

Key features

Ready-made agents for service, sales, HR and IT
Agentforce Builder, Prompt Builder and Agent Script
Agentforce Voice for phone conversations
Multi-agent teams that share context and route work
Long-running goals with human oversight
Performance analysis and tuning recommendations
MCP connections to outside tools

Use it for

Resolve customer service cases without a human agent
Qualify inbound sales leads and update opportunities
Answer employee HR policy questions

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Tel-Agent — Runs on your own server and connects to any model.

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