Tel-Agent

Tel-Agent is an open-source AI phone and customer support agent that answers multiple communication channels.

Tel-Agent is an open-source AI assistant that handles customer support across phone, WhatsApp, Telegram, web chat, and email. It operates on your own server, allowing you to use your own models and API keys. The system connects over the Model Context Protocol to point at any model. It answers incoming communications, takes messages, and passes complex queries to human staff while maintaining a single searchable archive for all conversations.

Tel-Agent at a glance

Best for: Support, Sales
Runs on: self-hosted, open source
Pricing: Free
Released: August 2026
Category: AI agent tool
Website: tel-agent.com

Key features

Answers phone calls with AI
Manages WhatsApp messages
Handles Telegram chats
Responds to web chat inquiries
Processes customer emails
Connects over MCP to any model
Maintains a single searchable archive
Operates as self-hosted software

Use it for

Answering customer service phone calls
Managing multi-channel support in one inbox
Routing complex queries to human operators
Archiving customer conversations from multiple apps

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