Agent Handshake by Fini

Agent Handshake by Fini: Agent Handshake is an agent-to-agent protocol that manages requests from personal AI support agents.

Agent Handshake by Fini manages interactions when customers send personal AI agents to handle customer support tasks. It reads requests regardless of phrasing, checks every draft reply against company policy, and blocks unauthorized responses. When requests fall outside standard policies, such as refund windows, it routes exception requests to the owner for approval. It also maintains confidentiality for sensitive data like card numbers and stops responding once a final answer is given. The system supports personal agents like Muse, Dots, Gemini, and Pine.

Agent Handshake by Fini at a glance

Best for: Support
Runs on: Web, API, Slack
Pricing: Growth $0.89/resolved ticket; Scale $0.69/resolved ticket; Enterprise $0.49/resolved ticket
Released: October 2026
Category: AI agent tool
Website: usefini.com/agent-handshake

Key features

Reads agent requests regardless of wording
Checks draft replies against company policy
Blocks policy violations automatically
Routes refund and credit exceptions to owners
Keeps credit card numbers and account details confidential
Stops responding after giving a final answer
Handles multiple personal AI agents including Muse, Dots, Gemini, and Pine

Use it for

Answering requests from personal AI support agents
Validating automated draft replies against support policies
Approving or declining policy exceptions for customer refunds
Masking confidential card numbers from personal AI agents

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