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ChatGPT On CS
ChatGPT On CS is an AI customer service agent for e-commerce shops that handles customer chats, product questions, and refunds automatically.
Jin Xiao Zhi Fu is an AI digital employee for e-commerce shops developed by Jin Xiao Data (Shenzhen) Co., Ltd. It operates on your store sub-accounts to receive customers, answer product questions, and handle scenarios like refunds, payment reminders, and sizing through dedicated agents. Unsure queries are transferred to human agents along with the conversation context. Additional features include after-sales appeals, order notes, address modification, and automatic order recovery. It covers platforms such as Pinduoduo, Douyin, Taobao Qianniu, and JD. The system features cloud-hosted sub-accounts, automatic product knowledge learning, an AI super aggregation workstation, and 7x24 hour operation.
ChatGPT On CS at a glance
- Best for: Support, Sales
- Runs on: Web
- Pricing: Free
- Released: March 2024
- Category: AI agent tool
- Website: jinxiaoai.com
Key features
- 7x24 automatic customer reception
- Multi-platform message integration
- Smart knowledge base learning
- Refund and payment reminder agents
- Sizing recommendation agent
- Human agent collaboration with context sync
- Automatic conversation summaries
- Coverage of high-frequency inquiries
Use it for
- Answering product and sizing questions automatically
- Handling refund requests and payment reminders
- Syncing store sub-accounts to cloud operation
- Transferring complex questions to human staff
- Managing customer service across multiple e-commerce platforms
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