Chatwoot

Chatwoot: Customer support platform that manages customer conversations across multiple communication channels.

Chatwoot is a customer support platform designed to help teams manage customer conversations efficiently. It includes an AI assistant named Captain that drafts replies, suggests responses, and handles routine questions using data from your help center and past chats. The platform connects multiple channels including website live chat, WhatsApp, and Slack into a shared inbox. Teams can build automation rules, set up a self-serve knowledge base, and trigger proactive campaigns based on visitor behavior. It offers flexible plans ranging from a free hacker tier to enterprise options, along with self-hosted installation options.

Chatwoot at a glance

Best for: Support, Sales
Runs on: Web, Slack, self-hosted
Pricing: Hacker $0/agent/month; Startups $19/agent/month; Business $39/agent/month; Enterprise $99/agent/month; Captain AI credits $20 per 1,000
Released: August 2019
Category: AI agent tool
Website: chatwoot.com

Key features

Built-in AI assistant for drafting replies
Shared inbox for multiple channels
Website live chat widget
Automated conversation routing
Self-serve help center knowledge base
Slack integration for team replies
Proactive messaging campaigns

Use it for

Manage customer support tickets from a shared inbox
Automate responses to routine customer questions
Build a self-serve knowledge base for users
Connect WhatsApp and live chat to team workflows

Alternatives to Chatwoot

Chatway MCP — Manage customer support with an all-in-one inbox and AI agent integration.
ChatBotKit — Launch production-ready AI agents from ready-made solutions with built-in security.
Owlbot — Provides automated, sourced responses using your specific business data.
WeChat Bot — Connects WeChat, Telegram, WhatsApp, and Lark to multiple AI models.
Inline Help — Provides immediate in-app answers and reduces support ticket volume.
Sierra — Enterprise support agents with outcome-based pricing
Sellio — Combine live chat, email, and messaging channels in one collaborative shared inbox.
Communicate — It reads your exact help content and hands off hard questions with full threads.
BuilderBot — It offers an intuitive and extensible way to deploy chatbots in minutes.
Tori — Learns from your existing URLs and hands off to humans with full context.
Chatfuel — Provides WhatsApp funnels that qualify leads and prove sales conversion.
WorkHub — Support chatbot and voice agent with a 7-day trial

All Chatwoot alternatives