Tori

Tori is an AI support agent that answers complex customer questions using existing company knowledge.

Tori is an artificial intelligence support agent built for customer success teams to answer complex questions automatically. It connects to help centers, documentation, or product sites via URLs to build a grounded knowledge base. The system delivers real-time messaging, flags uncertainty instead of guessing, and escalates complex issues to human agents with full conversation history. Customers embed the customizable chat interface directly into apps, websites, or help centers. Built on TalkJS infrastructure, the platform includes end-to-end encryption, GDPR-ready data controls, and SSO support.

Tori at a glance

Best for: Support
Runs on: Web, API
Pricing: Trial Free; Basic $35/month; Standard $140/month; Growth $550/month; Enterprise custom pricing
Released: October 2026
Category: AI chat assistant
Website: asktori.ai

Key features

URL-based knowledge ingestion
Customizable chat UI
Real-time message delivery
Human agent handoff with context
Uncertainty flagging
API integration
SSO and data controls

Use it for

Answering customer questions from help docs
Escalating chats to human support agents
Embedding AI support into a website or app
Managing support knowledge in one layer

Alternatives to Tori

Owlbot — Provides automated, sourced responses using your specific business data.
Inline Help — Provides immediate in-app answers and reduces support ticket volume.
Communicate — It reads your exact help content and hands off hard questions with full threads.
Giga — Deploys in weeks to handle customer requests, follow-ups, and sales opportunities.
Sponder — Automates routine emails using your verified knowledge and handles human handoffs.
GPTHelp.ai — Train the chatbot using your website URLs, sitemaps, and uploaded files.
ChatBotKit — Launch production-ready AI agents from ready-made solutions with built-in security.
GaliChat — Train custom AI support agents using your own documents in under three minutes.
Chatwoot — Built-in AI assistant drafts replies and resolves routine questions automatically.
Hazelchat — It answers visitor questions strictly from your verified documents and website content.
Sellio — Combine live chat, email, and messaging channels in one collaborative shared inbox.
Aidbase — It reduces support response times and automates repetitive customer inquiries.

All Tori alternatives