Gladly

Gladly is an agentic commerce platform that provides AI-powered shopping assistance and customer support directly on retail websites.

Gladly brings agentic commerce to retail websites to deliver premium ecommerce support and product recommendations. The platform recognizes returning shoppers, maintains context across the entire customer relationship, and allows ecommerce teams to tune behavior without engineers. It handles product discovery, purchasing inside the conversation, and post-purchase service like returns. Brands can configure brand voice, product recommendations, SMS follow-ups, and sales assertiveness. It is designed for top ecommerce brands seeking to increase conversion rates, average order values, and customer satisfaction.

Gladly at a glance

Best for: Support, Sales
Runs on: Web
Pricing: Paid
Released: May 2025
Category: AI agent tool
Website: gladly.ai

Key features

Answers shopper questions on the spot
Recognizes shoppers across page reloads
Provides personalized product recommendations
Handles both shopping and returns in one chat
Enables checkout inside the conversation
Allows team configuration without engineers
Sends follow-ups via SMS if customers bounce

Use it for

Answering product fit and pairing questions
Guiding shoppers to the right products on page
Converting high-intent traffic within chat
Managing customer service and returns

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Sierra — Enterprise support agents with outcome-based pricing
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Warmly — Identifies anonymous website visitors and automates engagement across channels.
Amplemarket — It combines B2B data, intent signals, and generative AI into one workflow.
ProductBridge — Unifies support and feedback on one customer record with flat pricing and no seat fees.
Cresta — Unifies human and AI agents to turn customer experiences.
Minicart — Automates product listings, ads, customer support, shipping, and taxes.

All Gladly alternatives