Libredesk

Libredesk is an open-source customer support desk that combines live chat and email in a single self-hosted binary.

Libredesk is an open-source omnichannel customer support desk designed for self-hosting. It brings live chat, email, and upcoming WhatsApp integration into a single shared inbox. The platform includes an AI assistant to answer live chat conversations automatically using a knowledge base, along with an agent copilot that drafts replies and summarizes conversations. Teams can utilize automated routing, CSAT surveys, SLA management, granular role-based permissions, and a searchable help center. It runs via a single binary or Docker container with PostgreSQL and Redis.

Libredesk at a glance

Best for: Support
Runs on: Web, self-hosted, open source, API
Pricing: Free and open source to self-hosted
Released: May 2024
Category: AI agent tool
Website: libredesk.io

Key features

Omnichannel inbox for live chat and email
AI assistant grounded in the knowledge base
Agent copilot for drafting replies and summaries
Searchable help center and knowledge base
Automation rules based on conversation events
Granular role-based access control and permissions
CSAT surveys and analytics tracking
SLA management and response time targets

Use it for

Manage customer support emails and live chat in one place
Automate live chat answers with knowledge base AI
Route and assign incoming support conversations automatically
Track response times and monitor SLA commitments
Publish a searchable multilingual knowledge base

Alternatives to Libredesk

Opendesk — Combine shared email, live chat, and an AI assistant in one open-source helpdesk.
Zendesk — Mature helpdesk with AI agents, Copilot and 1,800+ integrations
Kustomer — Unifies data and automates workflows with AI that understands context.
Freshdesk — Combines ticketing, shared inbox, and built-in Freddy AI agents to resolve support queries.
Giga — Deploys in weeks to handle customer requests, follow-ups, and sales opportunities.
Decagon — Agent behavior written in plain language, not config code
Sponder — Automates routine emails using your verified knowledge and handles human handoffs.
DeskcommCRM — Self-hosted, open-source sales platform with no per-user fees or recurring software costs.
Intercom — It combines a shared inbox and ticketing system with an AI agent that resolves customer queries.
Aidbase — It reduces support response times and automates repetitive customer inquiries.
Owlbot — Provides automated, sourced responses using your specific business data.
LangBot — Choose between free public beta cloud and dedicated production environments.

All Libredesk alternatives