Cresta

Cresta is an AI platform providing real-time guidance, automation, and analytics for customer support and sales calls.

Cresta is a unified platform for human and AI agents designed to turn customer conversations across support and sales. It provides AI agents, real-time agent assistance, conversation intelligence, and an enterprise AI platform to handle customer interactions. The software delivers multilingual AI capabilities across the customer journey to help brands reduce costs, increase revenue, and build loyalty. It is built for contact centers and customer-facing teams in industries like travel, hospitality, finance, insurance, and telecommunications. The platform uncovers hidden conversation signals, automates workflows, and provides actionable insights to improve quality management and coaching.

Cresta at a glance

Best for: Support, Sales, Director
Pricing: Paid, custom plans
Released: February 2020
Category: AI agent tool
Website: cresta.com

Key features

Deliver AI agents for automated customer interactions
Provide real-time guidance and knowledge for human agents
Automate workflows during customer calls
Uncover signals and insights in every conversation
Deploy multilingual AI across the customer journey
Reduce quality management costs and workload
Scale coaching and discover winning agent behaviors

Use it for

Handling customer support conversations
Driving sales conversions and revenue
Improving contact center quality management
Automating customer interactions with AI agents
Coaching support and sales agents

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Tidio — Automates support and drives ecommerce sales with an AI agent and help desk.

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