Yellow.ai

Yellow.ai is an enterprise automation platform that builds and deploys autonomous AI agents for customer and employee support.

Yellow.ai is an enterprise AI platform that builds, tests, and deploys autonomous AI agents for customer and employee support. It uses a multi-LLM architecture and agentic RAG to drive human-like conversations across voice, chat, and email channels. Businesses use the platform to automate routine queries, analyze conversation performance, and connect with existing tech stacks using 150 plus pre-built integrations like Salesforce and Zendesk. The system includes an AI copilot to preview and optimize agent performance, automated testing tools, and enterprise-grade security guardrails. It suits organizations seeking to scale operations and reduce support costs through conversational automation.

Yellow.ai at a glance

Best for: Support
Runs on: Web, API
Pricing: Free plan includes 500/month then $0.99 per resolution; Enterprise plan available with custom pricing.
Released: November 2019
Category: AI agent tool
Website: yellow.ai

Key features

AI agent builder with natural language prompts
Conversational knowledge base using agentic RAG
Multi-LLM architecture supporting 15 plus models
Omnichannel support for voice, chat, and email
Pre-built enterprise integrations
AI copilot for testing, debugging, and optimization
Automated testing for reliable agent deployment
Analytics dashboard for sentiment and topic tracking

Use it for

Automate and personalize customer support interactions
Enrich and elevate employee experience workflows
Resolve citizen service inquiries via voice and chat
Manage after-hours voice AI deployment

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