Pylon

Pylon is a customer support platform for B2B companies enabling human and AI agent collaboration on issues.

Pylon is an agentic B2B support platform that lets humans and AI agents collaborate on customer work. It investigates every issue before your team opens it, checks other systems, and handles follow-up work. Specialized agents run skills automatically when triggered and post their work back into the issue. You can ask questions and take action directly from Slack using full customer context. It also builds support, account, and product intelligence across conversations, CRM, product usage, logs, and code.

Pylon at a glance

Best for: Support
Runs on: Web, Slack
Pricing: Paid
Released: January 2023
Category: AI agent tool
Website: usepylon.com

Key features

Investigates issues before team review
Runs specialized agents with automatic skills
Integrates with Slack for questions and actions
Resolves customer questions across channels
Uses reusable instructions for agent workflows
Builds support and product intelligence

Use it for

Investigating customer support issues automatically
Delegating follow-up work to AI agents
Managing support workflows directly from Slack
Analyzing customer data across CRM and logs

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