DeskcommCRM

DeskcommCRM is a self-hosted, open-source sales platform that uses AI agents on WhatsApp to qualify leads, manage pipeline stages, and automate follow-ups.

DeskcommCRM manages sales operations by deploying AI agents on WhatsApp. The system qualifies leads based on company knowledge, updates pipeline stages automatically, and creates audit trails for every interaction. Before sending any message, the AI agent performs seven checks, including compliance and policy validation, to ensure accuracy and prevent errors. If the AI cannot proceed or a human is required, the system provides a summary of the conversation context to the salesperson. Leads are tracked and classified by risk levels in the Radar dashboard to prevent inactivity. The software is self-hosted, running on a VPS using Docker containers.

DeskcommCRM at a glance

Best for: Sales, Support
Runs on: self-hosted
Pricing: Free and open-source software under MIT license; users pay only for their own VPS infrastructure and AI API keys.
Released: April 2026
Category: AI agent tool
Website: deskcomm.com.br

Key features

AI agent integration with WhatsApp
Automated lead qualification and pipeline updates
Audit trails for all AI-generated messages
Risk-based lead monitoring in Radar dashboard
Configurable sales funnel vocabulary
Automatic follow-up scheduling
Seven-stage validation check for outgoing messages

Use it for

Qualifying leads for e-commerce, clinics, and real estate
Tracking sales prospects from initial message to closing
Managing follow-up tasks to prevent lead loss
Automating responses while maintaining human oversight
Running sales operations without per-user licensing costs

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