Opendesk

Opendesk is an open-source helpdesk that combines shared email inboxes, live chat, and AI tools into a single queue.

Opendesk brings customer conversations, email, live chat, and a help center into one shared queue. It features an AI assistant named Ollie that drafts replies, translates across 13 languages, answers from help center articles, and handles triage. Teams can manage tickets collaboratively with real-time updates across devices to prevent duplicate replies. The platform includes automation rules, SLA targets, reporting, and a public REST API. Users can run Opendesk via cloud hosting or self-host the open-source code using a single Go binary and PostgreSQL.

Opendesk at a glance

Best for: Support
Runs on: Web, macOS, Windows, Linux, iOS, API, self-hosted, open source
Pricing: Free plan; Pro $18/user/month; self-hosted is free and unlimited.
Released: October 2026
Category: AI chat assistant
Website: opendesk.sh

Key features

Shared email inbox and ticketing queue
Live chat widget supporting 13 languages
AI draft generation and translation
Public help center and knowledge base
Automated ticket routing and tagging
SLA targets with business hours
Real-time updates across team devices
REST API and webhooks

Use it for

Managing customer support emails and live chat in one place
Translating customer messages and AI replies across multiple languages
Automating ticket triage, routing, and prioritization
Publishing a searchable help center and knowledge base

Alternatives to Opendesk

Libredesk — Self-hosted for free with live chat, shared inbox, and AI features.
Sellio — Combine live chat, email, and messaging channels in one collaborative shared inbox.
Tori — Learns from your existing URLs and hands off to humans with full context.
Balsio: work chat for teams and agents — Connects your team, external partners, and AI agents in one chat.
SalesRep.com — Unifies multiple customer communication channels into a single AI-powered team inbox.
Customer Service AI for Etsy — Writes replies from order details and your store history with one click.
WP Replai — Resolves customer questions 24/7 with a one-time lifetime license.

All Opendesk alternatives