Kai Resolve by Gleap

Kai Resolve by Gleap is an AI support agent for technical tickets that investigates hard support issues using recordings, logs, and read-only code access.

Kai Resolve is an AI support engineer designed to handle hard technical tickets that standard support agents cannot answer. It investigates issues by analyzing screen recordings, console and network logs, account data, and read-only source code access. The agent traces reports through source files, cites the files it reads, and answers customers or provides a diagnosis. Confirmed bugs can be turned into coding tasks to fix with tools like Claude Code, Codex, or Cursor. It is built for support and engineering teams dealing with technical customer issues. Pricing is based on actual usage per investigation.

Kai Resolve by Gleap at a glance

Best for: Support, Software engineer
Pricing: Starter $29/month; Team $149/month; Pro $299/month (billed yearly); 7-day free trial; Kai Resolve bills about $0.49 per investigation on average.
Released: October 2026
Category: AI agent tool
Website: gleap.ai

Key features

Investigates technical tickets using logs and recordings
Reads code in read-only sandboxed repositories
Cites specific source files in its reports
Escalates issues with a diagnosis
Turns confirmed bugs into coding tasks
Connects to Postgres via MCP data sources

Use it for

Investigating hard technical support tickets
Diagnosing bugs using screen recordings and logs
Tracing support reports through source code
Converting confirmed bugs into coding tasks

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