Duckie

Duckie is an AI agent platform that resolves support tickets and automates workflows end to end.

Duckie is an AI support agent platform that resolves tickets, investigates issues, and automates workflows end to end. It learns from your knowledge base to deliver instant and accurate responses twenty-four hours a day, seven days a week. Support teams use it to build agents for tasks like customer onboarding, technical troubleshooting, compliance, and financial-services workflows. The platform connects to any tool using Model Context Protocol, APIs, or native integrations. Users can write workflows in plain English without requiring engineers. It also features centralized agent management and lets you switch between frontier models whenever you want.

Duckie at a glance

Best for: Support
Runs on: Web
Pricing: Paid
Released: November 2024
Category: AI agent tool
Website: duckie.ai

Key features

Resolves support tickets end to end
Investigates issues and triages escalations
Connects to tools via MCP, APIs, or native integrations
Uses plain English for writing workflows
Switches between frontier models
Centralizes agent management
Orchestrates agents on one canvas

Use it for

Automating complex financial-services workflows
Handling customer onboarding
Conducting technical troubleshooting
Managing compliance tasks

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