Gorgias

Gorgias is an ecommerce helpdesk that gathers email, chat, SMS, voice and social messages in one inbox, with an AI agent for shopper questions.

Gorgias is a customer support platform built for online stores, especially those on Shopify, BigCommerce, Magento and WooCommerce. It brings email, live chat, SMS, voice, social media, contact forms and TikTok Shop messages into a single inbox, and pricing is based on ticket volume rather than the number of support agents. Its AI Agent answers support questions, recommends products in chat, and carries out actions such as returns and order tracking. Flows, rules, quick responses and order management automate routine work, and dashboards report on support and automation results. Gorgias connects to more than 250 apps, including Klaviyo, Yotpo, Recharge and Smile.

Gorgias at a glance

Best for: Support, Founder, Sales
Runs on: Web
Pricing: Starter $10/month; Basic $60/month; Pro $360/month; Advanced $900/month; AI Agent $1 per interaction
Released: March 2015
Category: AI agent tool
Website: gorgias.com

Key features

Shared inbox for email, chat, SMS, voice, social and TikTok Shop
AI Agent that answers questions and handles returns and order tracking
Product recommendations in chat to convert shoppers
Flows, rules and quick responses for routine replies
250+ integrations including Klaviyo, Yotpo and Recharge
Real-time dashboards for support and automation metrics

Use it for

Answer where-is-my-order questions automatically
Run support for several Shopify stores from one inbox
Turn support chats into product recommendations and sales

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