ASAPP

ASAPP is an enterprise customer experience platform that provides AI agents to automate resolutions and support service teams.

ASAPP delivers an agentic customer experience platform for enterprises at scale. The software provides a personal AI agent for every customer to lower service costs and fix issues on the first try. It connects every channel, system, and customer interaction in real-time. The platform includes the GenerativeAgent which understands, reasons, and acts with precision. It works with existing CRM and CCaaS systems to maintain current infrastructure investments. Built-in controls offer testing, monitoring, and governance capabilities.

ASAPP at a glance

Best for: Support
Pricing: Paid
Released: February 2021
Category: AI agent tool
Website: asapp.com

Key features

Automated customer resolutions
Real-time interaction processing
CRM and CCaaS integration
Built-in testing and monitoring
Data governance and security
Proprietary redaction capabilities
Safety input controls

Use it for

Automating customer service resolutions
Lowering enterprise service costs
Supporting contact center agents
Managing customer interactions

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