Front

Front is a customer service platform that centralizes communications, automation, and analytics to help teams manage complex customer operations.

Front acts as a centralized customer service platform designed to manage complex customer operations by combining team communications, automation, and analytics. It aggregates conversations from various channels like email, SMS, WhatsApp, social media, and voice into a single shared inbox. Teams can coordinate responses, assign tasks, and use internal comments or shared drafts to solve inquiries together. The platform includes an AI command center that provides features like automated replies, summarization, and translation to assist agents. Additionally, it offers integration with over 160 third-party tools to connect an organization's existing software stack.

Front at a glance

Best for: Support, Sales
Pricing: Starter, Professional, and Enterprise plans; 14-day free trial available.
Released: June 2014
Category: AI productivity tool
Website: front.com

Key features

Shared inboxes for team collaboration
Ticketing system for issue tracking
Automated workflows and rules
AI-powered request resolution and assistance
Real-time analytics and reporting
Multi-channel support including email and SMS
Over 160 third-party integrations
Customer knowledge base management

Use it for

Customer support ticket management
Inbound sales inquiry routing
Customer success and onboarding coordination
Cross-departmental operational workflows
Complex account management

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