Assembled

Assembled is a workforce management platform that schedules, forecasts, and manages human agents, BPO vendors, and AI agents.

Assembled is a workforce management platform built to schedule, forecast, and manage human agents, BPO vendors, and AI agents in one unified dashboard. It provides AI-powered workforce management with machine learning forecasting and automated intraday management. Support teams can deploy autonomous AI agents for chat, email, SMS, and voice channels to handle customer resolutions. The platform also includes an AI copilot to assist human agents with drafted replies, real-time translations, knowledge search, and summarization. It offers vendor management capabilities to bring visibility into scheduling, billing, and performance. Assembled provides enterprise-grade security protocols and is SOC 2, GDPR, and HIPAA compliant.

Assembled at a glance

Best for: Support, Director
Runs on: Web, API
Pricing: Paid
Released: March 2020
Category: AI productivity tool
Website: assembled.com

Key features

AI workforce management and machine learning forecasting
Autonomous multi-channel AI agents for chat, email, SMS, and voice
AI copilot for real-time agent assistance
Vendor management for BPO tracking and billing
Intelligent case routing and scheduling
Real-time and historical analytics
Open API and integrations

Use it for

Schedule and forecast a blended workforce of humans and AI
Deploy autonomous AI agents to resolve support inquiries
Assist support agents with AI-drafted replies and translations
Manage BPO vendor performance and scheduling

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