Userlens

Userlens is a customer adoption and retention engine that turns product data into personal nudges.

Userlens is a customer adoption and retention engine built for B2B SaaS product and PLG teams. Its adoption agent, Lumi, turns product data into timely, personal guidance for users falling behind. Lumi reads actual user behavior and writes personalized messages based on goals, context, and guardrails set by the team. It connects to your database for state and your analytics for behavior, tracking success through product metrics rather than simple opens or clicks. The platform scales personalized guidance across thousands of accounts to help improve customer retention and product adoption. It includes integrations such as PostHog and supports database connections.

Userlens at a glance

Best for: Product manager, Founder
Runs on: Web
Pricing: Free plan with 100 profiles; Starter; Growth; Enterprise
Released: January 2022
Category: AI agent tool
Website: userlens.io

Key features

Turn product behavior into personal guidance
Run targeted adoption campaigns
Track adoption success through product metrics
Connect database for state and analytics for behavior
Generate personalized messages at scale
Set adoption goals, context, and guardrails

Use it for

Guide users who are falling behind on product adoption
Send personalized product behavior nudges
Scale customer education based on individual usage context
Track product adoption metrics over time

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