DialLink

DialLink: Business phone system and AI voice agents that manage customer calls and messages for small businesses.

DialLink is a business phone system and AI voice agent platform built for small businesses to manage customer conversations, including calls, voicemails, SMS, and WhatsApp. It combines calling and messaging into a unified thread per contact to help teams stay organized. The platform uses artificial intelligence to generate call summaries, transcripts, action items, sentiment analysis, and automatic tagging. It also offers local or toll-free numbers in over 100 countries and supports number porting. DialLink provides plans starting with essential calling features and scales up to advanced AI automation and integrations like Salesforce, Slack, and Zapier.

DialLink at a glance

Best for: Support, Sales, Founder
Runs on: Web, Desktop & mobile apps, API
Pricing: Essential $15/user/month; Professional $25/user/month; Enterprise $40/user/month
Released: May 2001
Category: AI audio tool
Website: diallink.com

Key features

AI voice agents
Call transcription
Call summaries and action items
Unified messaging for SMS and WhatsApp
IVR menus and call routing
AI call tagging and sentiment analysis
Automated contact suggestions
Number porting

Use it for

Managing customer support calls and messages
Automating routine customer conversations with AI agents
Tracking customer interactions across calls and texts
Generating AI call transcripts and summaries

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Patter — Connects AI agents to phone calls in four lines of code with sub-500ms latency.
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