Tiledesk

Tiledesk is an open-source, no-code platform that enables the creation of AI chatbots, automated workflows, and connections to live agents.

Tiledesk is an open-source, no-code platform designed to build AI chatbots and automated workflows for customer support, operations, and information retrieval. It enables users to design conversation flows visually using prompt-chains and manage multi-agent systems without writing code. The platform integrates with knowledge bases and external data sources using a RAG (Retrieval Augmented Generation) engine, allowing agents to provide accurate answers from documents or email history. It supports live human-in-the-loop escalation, where AI agents hand off complex queries to human agents with full context. The system includes native tools for scheduling appointments, managing emails, and connecting with e-commerce platforms like Shopify. It enables deployment across multiple channels, including the web, WhatsApp, and voice interfaces.

Tiledesk at a glance

Best for: Support, Software engineer
Runs on: Web, WhatsApp
Pricing: 14-day free trial
Released: October 2023
Category: AI agent tool
Website: tiledesk.com

Key features

Visual flow builder for conversation design
RAG engine for knowledge base integration
Prompt-chaining for logic orchestration
Human-in-the-loop escalation system
Hybrid search combining full-text and semantic retrieval
Multi-agent coordination
Appointment scheduling with calendar integration
Email ticketing automation

Use it for

Automating multi-channel customer support
Processing and sorting incoming emails
Booking appointments via voice or web chat
Building e-commerce assistants for Shopify
Retrieving information from internal documents

Alternatives to Tiledesk

FastGPT — It uses hybrid retrieval and auto-cleansed data to prevent hallucinations.
ChatBotKit — Launch production-ready AI agents from ready-made solutions with built-in security.
Rakazo — Complete ownership of data, models, and execution environment.
LLMStack — Builds AI applications and agents with custom data without writing code.
Alook — Connects existing local coding agents to team communication channels.
Nexent — Auto-generate production-grade AI agents from natural language prompts without complex setup.
Flowise — Modular building blocks and visual tools to build and scale agentic systems fast.
Sierra — Enterprise support agents with outcome-based pricing
Ekko Studio — Connects and manages multiple AI agents in one unified workspace.
SiteSpeakAI — Trains on your own content to provide instant, automated business support.
Orkas — Orchestrate specialist AI agents locally to automate complex business workflows.
Hexabot — Complete data control and self-hosting with graph and YAML workflow management.

All Tiledesk alternatives