PagerDuty

PagerDuty: Incident management platform that automates, resolves, and prevents critical issues using AI agents.

PagerDuty is an operations platform that automates, resolves, and prevents critical issues from detection to resolution. It uses AI agents to detect issues, diagnose root causes, orchestrate fixes, document incidents, generate postmortems, and handle on-call handoffs. The platform is designed for engineering and SRE teams to coordinate response directly from Slack, Microsoft Teams, or an IDE. It integrates with over 750 tools including Datadog, ServiceNow, Jira, and AWS, and syncs data via MCP or Backstage. PagerDuty's AI is trained on 16 years of data to reduce noise, page the right person, and surface trends across incidents.

PagerDuty at a glance

Best for: Software engineer
Runs on: Web, Slack, Microsoft Teams, API
Pricing: Free plan; Professional plan; Starter plan; Essential plan; Ultimate plan
Released: April 2011
Category: AI coding tool
Website: pagerduty.com

Key features

SRE Agent detects, diagnoses, and fixes incidents automatically
Machine learning cuts alert noise by 91 percent
Automated postmortem generation and documentation
On-call handoffs and shift summaries
Incident management from Slack and Microsoft Teams
Integration with over 750 tools out of the box
Custom workflow builder for operational needs

Use it for

Detecting and resolving critical software and infrastructure incidents
Managing on-call schedules and responder escalation policies
Automating root cause diagnosis and fix orchestration
Collaborating on incident response in Slack or Microsoft Teams

Companion to

Tools whose articles name PagerDuty as a companion, each with its job for them.

Factory — PagerDuty: Incident timeline

Alternatives to PagerDuty

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HolmesGPT — It monitors infrastructure 24/7 and proactively identifies issues.
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BugTape — Replays browser errors and failed requests for coding agents to fix automatically.
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Crit — It keeps human feedback localized and precise for AI agent code iterations.
Brod — Lets AI agents deploy and host internal team tools directly over MCP.
CodeGraph — It eliminates file crawling, reducing AI agent tool calls by 88% and cutting costs.
Daytona — It provisions sandboxes in under 90 milliseconds with full security isolation.
OmniRoute — Routes requests across 352 providers with automatic fallback and cost-based selection.

All PagerDuty alternatives